We are looking for a responsible Assistant Manager to help organize and run our retail stores and fill in for the Store Manager when needed. Your job will be highly important in ensuring the sales team meets its goals of efficiency and customer satisfaction.

Assistant Manager responsibilities include hiring and training sales associates, monitoring inventory and ordering merchandise based on demand. You will also research competitive products and analyze consumer behavior to ensure our store meets and exceeds client expectations.

Our ideal candidate will have retail manager skills with a sharp business mindset. You should also be skilled at organizing and solving problems. Interpersonal and mediation skills will also be very useful, since you’ll often be acting as a liaison between managers, employees and customers.

Ultimately, the duties of the Assistant Manager are to make sure our stores operate effectively, and that we keep our customers happy.

Responsibilities

1.     Assist the Retail Store Manager in planning and implementing strategies to attract customers
2.     Coordinate daily customer service operations (e.g. sales processes, orders and payments)
3.     Track the progress of weekly, monthly, quarterly and annual objectives
4.     Monitor and maintain store inventory
5.     Evaluate employee performance and identify hiring and training needs
6.     Supervise and motivate staff to perform their best
7.     Coach and support new and existing Sales Associates
8.     Monitor retail operating costs, budgets and resources
9.     Suggest sales training programs and techniques
10.     Communicate with clients and evaluate their needs
11.     Analyze consumer behavior and adjust product positioning
12.     Handle complaints from customers
13.     Research emerging products and use information to update the store’s merchandise
14.     Create reports, analyze and interpret retail data, like revenues, expenses and competition
15.     Conduct regular audits to ensure the store is functionable and presentable
16.     Make sure all employees adhere to company’s policies and guidelines
17.     Act as our store’s representative and set an example for our staff

Requirements and Skills

1.     Proven experience as a Retail Assistant Manager or similar position
2.     Experience with recruiting and performance evaluation processes
3.     Familiarity with financial and customer service principles
4.     Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics
5.     Proficient user of MS Office (MS Excel in particular)
6.     Leadership and organizational abilities
7.     Interpersonal and communication skills
8.     Problem-solving attitude
9.     Flexibility to work in shifts
10.     BSc/BA in Business Administration or relevant field; MSc/MA is a plus